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Ambulance and CON/Rates - FAQs
 
  1. How can I get information on applying for a Certificate of Necessity (CON)?
  2. Where can I find rules and statutes on Certificate of Necessity (CON)?
  3. How can I obtain an Application for Registration of an Ambulance?
  4. How can I obtain a copy of the Ambulance Revenue and Cost Report?
  5. How can I obtain a copy of the Ground Ambulance Service Rate Schedule and can you tell me what the normal ambulance run charge is?
  6. Who can I talk to about the charges my ambulance company billed me?
  7. How do I file a complaint against an ambulance service?
  8. How can I obtain a listing of air and ground ambulance services in Arizona?
  9. Where can I find a copy of the Drug List?

How can I get information on applying for a Certificate of Necessity (CON)?

For information on applying for a Certificate of Necessity, please visit our website or contact the Ambulance and Regional Services Section at (602) 364-3150 or via email to Ed Armijo.

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Where can I find rules and statutes on Certificate of Necessity (CON)?

Rules pertaining to Certificate of Necessity are in Title 9, Articles 10 through 15 of the Arizona Administrative Code.  Associated statutes are A.R.S. § 36-2232 through 36-2246.  These rules are available through the Secretary of State's Office.  Statutes are available for viewing through the Arizona State Legislature's A.L.I.S. website.  For further information on these statutes and rules contact the Ambulance and Regional Services Section at the Bureau of EMS, 150 North 18th Avenue, Suite 540, Phoenix, AZ 85007 or call (602) 364-3150.

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How can I obtain an Application for Registration of an Ambulance?

Ambulance companies can obtain applications for registration of ambulances from their BEMS Regional Office or download a copy of the Application for Registration [DOC 32K] or [PDF 52K]  from our website.  The PDF version requires Acrobat Reader™.

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How can I obtain a copy of the Ambulance Revenue and Cost Report?

You may download a copy of the Ambulance Revenue and Cost Report [PDF 607K] [DOC 309K] from our website.  The PDF version requires Acrobat Reader™. You may also write to the Bureau of EMS, Ambulance and Regional Services Section, 150 North 18th Avenue, Suite 540, Phoenix, AZ 85007 or call (602) 364-3166 or via email to Harry Eth.

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How can I obtain a copy of the Ground Ambulance Service Rate Schedule and can you tell me what the normal ambulance run charge is?

The Ground Ambulance Service Rate Schedule lists the base rates for Advanced Life Support (ALS), Basic Life Support (BLS), Mileage, Standby/Waiting and Subscription Service.  The Ground Ambulance Service Rate Schedule [PDF 18K] is available on the Bureau of EMS' website.  The PDF version requires Acrobat Reader™.  Questions concerning normal ambulance charges can be obtained by writing to the Bureau of EMS, Ambulance and Regional Services Section, 150 North 18th Avenue, Suite 540, Phoenix, AZ 85007 or call (602) 364-3173 or via email to Ithan Yanofsky.

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Who can I talk to about the charges my ambulance company billed me?

If you have questions about your ambulance bill and cannot get resolution through the ambulance company, please contact the Bureau of EMS, Ambulance and Regional Services Section at (602) 364-3173 or via email to Ithan Yanofsky.

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How do I file a complaint against an ambulance service?

Should you have a complaint against an ambulance company, please write to the Bureau of Emergency Medical Services, Ambulance and Regional Services Section, 150 North 18th Avenue, Suite 540, Phoenix, AZ 85007.  Complaints must be in writing.

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How can I obtain a listing of air and ground ambulance services in Arizona?

You may download a copy of the Air & Ground Ambulance Services Listing [PDF 97K] The PDF version requires Acrobat Reader™.  You may also write the Bureau of EMS, Ambulance and Regional Services Section, 150 North 18th Avenue, Suite 540, Phoenix, AZ 85007 or call (602) 364-3150 to request a copy.

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