Division of Behavioral Health Services
Bureau of Consumer Rights
The Bureau of Consumer Rights is responsible for assisting consumers in protecting their rights with respect to receiving behavioral health services. Margery Ault is the Division Chief of the Bureau.
The Bureau of Consumer Rights consists of the following four offices:
Office of Customer Service
Manager: Lou Anne Allard
The Office of Customer Service is the point of contact for information and for expressing complaints, concerns, and compliments. The Office oversees and monitors the Tribal/Regional Behavioral Health Authorities' (T/RBHAs) issue resolution process and coordinates with the T/RBHAs to promote appropriate issue resolution.
For more information, please call 602-364-4558 or 1-800-867-5808.
Office of Grievance and Appeals
Manager: Kara Burke
The Office of Grievance and Appeals is responsible for the administration and oversight of the administrative grievance and appeal processes. In addition, the Office of Grievance and Appeals investigates allegations of sexual abuse, physical abuse or the death of individuals determined to have a Serious Mental Illness (SMI). The Office of Grievance and Appeals also processes administrative appeals of RBHA decisions, and provider claim disputes. The purpose of the grievance and appeal processes is to resolve case specific issues and to remedy any systematic concerns that are identified.
For more information, please call 602-364-4575.
Office of Human Rights
Manager: Cheryl Koch-Martinez
The Office of Human Rights provides free assistance to individuals determined to have a Serious Mental Illness (SMI) in the public mental health system throughout Arizona. OHR has offices located in Flagstaff, Phoenix, and Tucson. For more information, please visit our website or call:
If you are in Maricopa, Pinal or Gila County: 602-364-4585 or 1-800-421-2124.
If you are in Pima, Santa Cruz, Cochise, Graham, Greenlee, La Paz or Yuma County: 520-770-3100 or 1-877-524-6882.
If you are in Mohave, Coconino, Yavapai, Navajo and Apache County: 1-928-214-8231 or 1-877-744-2250.
Human Rights Committee
Coordinator: Yisel Sanchez
The Human Rights Committees (HRCs) were created by the Arizona Legislature to assist the Arizona Department of Health Services (ADHS) and the Regional Behavioral Health Authorities (RBHA) in promoting the rights of children and adults who receive publicly funded behavioral health services. There are 7 Human Rights Committees (HRCs) throughout the State consisting of 7-15 members.
The Human Rights Committees in the State of Arizona are: Maricopa County HRC, Arizona State Hospital HRC, Pima County HRC, Northern Arizona HRC, Pinal/Gila HRC, Western Arizona HRC and Southeastern Arizona HRC. The Committees are comprised of consumers, or family members of consumers, and professionals with expertise in these areas: psychology, law, medicine, education, special education, social work, or behavioral health.
For more information please visit our website at Human Rights Committees or call at 602-364-4577 or 1-880-421-2124.