The Bureau of Consumer Rights is responsible for assisting consumers in protecting their rights with respect to receiving behavioral health services.  The Bureau of Consumer Rights consists of the following offices:  Customer Service, the Office of Grievance and Appeals (OGA), the Office of Human Rights (OHR), and the Human Rights Committees' Coordinator (HRC).  Margery Sheridan is the Division Chief of the Bureau.

Customer Service Unit
Manager:  Lou Anne Allard

The Arizona Department of Health Services (ADHS) receives requests for information, concerns or complaints from multiple sources.  The Customer Service Unit is responsible for responding to these inquiries.  The Unit also coordinates with the Tribal/Regional Behavioral Health Authorities (T/RBHAs) to request resolution of problems and complaints and monitor the problem/complaint to assure an appropriate plan of action and resolution is achieved.

For more information, please call 602-364-4558 or 1-800-421-2124.

Office of Grievance and Appeals
Manager:  Kara Burke

The Office of Grievance and Appeals is responsible for the administration and oversight of the administrative grievance and appeal processes. In addition, the Office of Grievance and Appeals investigates allegations of sexual abuse, physical abuse or the death of individuals determined to have a Serious Mental Illness (SMI). The purpose of the grievance and appeal processes is to resolve case specific issues and to remedy any systematic concerns that are identified. 

For more information, please call 602-364-4575.

Office of Human Rights
Manager:  Cheryl Koch-Martinez

The Office of Human Rights provides free assistance to individuals determined to have a Serious Mental Illness (SMI) in the public mental health system throughout Arizona. OHR has offices located in Flagstaff, Phoenix, and Tucson.  For more information, please visit click here or call:

If you are in Maricopa, Pinal, Gila or La Paz County:  602-364-4585 or 1-800-421-2124.

Human Rights Committee
Coordinator:  Yisel Sanchez

The Human Rights Committees (HRCs) were created by the Arizona Legislature to assist the Arizona Department of Health Services (ADHS) and the Regional Behavioral Health Authorities (RBHA) in promoting the rights of children and adults who receive publicly funded behavioral health services. There are 7 Human Rights Committees (HRCs) throughout the State consisting of 7-15 members.

The Human Rights Committees in the State of Arizona are: Maricopa County HRC, Arizona State Hospital HRC, Pima County HRC, Northern Arizona HRC, Pinal/Gila HRC, Western Arizona HRC and Southeastern Arizona HRC. The Committees are comprised of consumers, or family members of consumers, and professionals with expertise in these areas:  psychology, law, medicine, education, special education, social work, or behavioral health. 

For more information please click here or call 602-364-4577 or 1-880-421-2124.