Division of Behavioral Health Services
Bureau of Quality Management Operations: Office of Performance Improvement
Performance Improvement Initiatives
Through data collection and quality management activities, ADHS identifies areas in which to focus performance improvement efforts.
Performance Improvement Projects
ADHS has identified the need to implement several performance improvement projects to target specific areas for improvement. Project topics are determined through the use of data collection and analysis and include both clinical and non-clinical topics. Projects are considered complete when a year of sustainable improvement has been demonstrated.
Current project topics include:
- Child and Family Team Performance Improvement Project Proposal
- Recovery through supported Employment Performance Improvement Project
ADHS provides oversight of Contractor activities by establishing measures with benchmarks for performance. The following performance measures have been established to evaluate the quality of the care provided to Title XIX/XXI consumers:
Access to Care/Appointment Availability
Coordination of care with acute Contractors/PCPs
Sufficiency of assessments
Appropriateness of services
Quality clinical outcomes
Click here to access the Submission of Incident, Accident and Death Reports.
Click here to access ADHS/DBHS Performance Improvement Quarterly Reports.
Annual Consumer Survey
On an annual basis, ADHS participates in the MHSIP consumer survey to determine consumer satisfaction related to the behavioral health system. Results are analyzed and compared to other monitoring mechanisms to identify areas for improvement.
Click here to access the Annual Reports where the Annual Consumer Surveys may be found.
ADHS currently collects data related to outcomes for the behavioral health recipients through its demographic data system. Current outcome measures include:
- Educational status
- Employment status
- Substance use
- Living situation
- Criminal justice involvement