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Division of Behavioral Health Services
Cultural Competence
 
The Arizona Department of Health Services/Division of Behavioral Health Services (ADHS/DBHS) has achieved several meaningful goals in regards to planning, designing, and implementing diverse initiatives to promote the inclusion of cultural values and traditions at all levels of care provided statewide. In the past, ADHS/DBHS has devoted its efforts in the development of a comprehensive Cultural Competency program involving state contractors as well as other stakeholders, community members, services providers, and community based organizations. ADHS/DBHS focused on leading initiatives that have had an important impact on the provision of Behavioral Health services.

Through methods of data collection and community collaboration, ADHS/DBHS has determined that many disparities and/or gaps still exist with regard to tradition, cultural believes, diverse cultures, and race/ ethnicity being included as vital elements in quality of care and effectiveness of services provided. Therefore, ADHS/DBHS has determined that it is time to focus efforts on data driven outcomes and apply new initiatives and programs to provide a comprehensive range of inclusive and high quality services for all the underserved/underrepresented populations identified within Arizona’s geographical regions.

The resources found on this page are meant to provide T/RBHAs, behavioral health providers, and behavioral health recipients with access to:

  • ADHS/DBHS Cultural Competency Initiatives;
  • Resources to assist in the delivery of culturally competent behavioral health services; and
  • Research on issues related to cultural competency.

 

ADHS/DBHS Cultural Competency Initiatives

Cultural Competency Narrative Fiscal Year 2009-2010PDF

DBHS Cultural Competency Plan 2009–2010 WORK PLAN Requirements GuidePDF

DBHS Cultural Competency Plan 2009–2010 WORK PLAN InitiativesPDF

Cultural Competency Plan 2008-2009PDF

ADHS/DBHS Cultural Competency Annual Review (2005-2006) and Plan for 2006-2007PDF

ADHS/DBHS Policy and Procedure CO 1.2, Cultural Competency
PDF

ADHS/DBHS Cultural Competency Organizational Assessment ProtocolPDF

ADHS/DBHS Cultural Competency Activities AssessmentPDF

ADHS/DBHS Personal Cultural Competency Self-AssessmentPDF



Cultural Competency Resources

DBHS Diversity Fact Sheet [PUB 137K]

DBHS English/Spanish Glossary of Behavioral Health TermsPDF

Arizona Civil Rights and Advocacy OrganizationsPDF

Culturally and Linguistically Appropriate Services (CLAS) in Healthcare Standards

The Office of Minority Health, Cultural Competence

The National Center for Cultural Competence, Georgetown University

Translated Agency Signage Templates (English, Spanish, Chinese, Arabic and Navajo)

English/Spanish Medical Encyclopedia
 


Cultural Competency Research

Agency for Healthcare Research and Quality, Cultural and Linguistic Competency

Struggle to Communicate: Medical Interpretation in Arizona, St. Luke’s Health Initiatives, 2004PDF

Meeting the Mental Health Needs of American Indians and Alaska Natives, Spero M. Manson, 2004
PDF

Compendium of Cultural Competence Initiatives in Health Care, The Henry J. Kaiser Family Foundation, 2003PDF

Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches, The Commonwealth Fund, 2002PDF

Cultural Competency Standards in Managed Care Mental Health Settings: Four Underrepresented/Underserved Racial Ethnic Groups, 2001

Cultural Competence Works: Using Cultural Competence to Improve the Quality of Health Care for Diverse Populations and Add Value to Managed Care Arrangements, Health Resources and Services Administration, U.S. Department of Health and Human Services, 2001PDF

Culture, Race and Ethnicity, A Supplement to Mental Health: A Report of the Surgeon General, 1999



Cultural Competency Reports

Diversity Penetration Report from July to December 2008PDF

Cultural Competence Effectiveness Report for 2008-2009 Fiscal Year Plan OverviewPDF

Diversity Report - July 2006 to June 2007PDF

Deaf and/or Hard of Hearing Survey of Providers – October 2007 to May 2008PDF

More Annual Reports can be view on our Annual Reports page


[*Files indicated as PDF require Acrobat Reader™.]

 

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