Division of Behavioral Health Services

Office of Individual and Family Affairs

  • Attention: the Division of Behavioral Health Services is transitioning to the Arizona Health Care Cost Containment System. As of July 1, 2016, the website for behavioral health information will be: http://www.azahcccs.gov/

    As BHS staff are transitioning to AHCCCS, email is being forwarded to new addresses. If the individual you are contacting has been moved, your email will be forwarded until June 30, 2016 and an automatic message will be sent providing new email addresses at AHCCCS which are generally First Name.Last Name@azahcccs.gov

The Office of Individual and Family Affairs focuses on building partnerships with individuals, families, youth, communities, organizations and key stakeholders to promote recovery, resiliency and wellness. Activities of the Office are conducted in collaboration with these partners and include the following:

  • Developing and enhancing a variety of statewide initiatives to increase adult, youth and family voice and participation at all levels.
  • Advocating for the development of environments that are supportive and welcoming to individuals, youth and families.
  • Working with individuals, youth and families to identify concerns and remove barriers to inclusion, and resolve issues impacting statewide behavioral health service delivery.
  • Establishing structure and mechanisms necessary to increase the youth, adult and family voice in areas of leadership and service delivery throughout Arizona.
  • Developing training, technical assistance and related instructional materials for persons served through the behavioral health system and their families in such areas as leadership and advocacy skills, program development, resource identification and coordination.
  • Ensuring parent and peer support programs (self-help initiatives) are available to all persons receiving services and their families through T/RBHAs in Arizona.
  • Establishing mechanisms, standards and activities to monitor contractor and T/RBHA compliance.

Furthermore, the Office, through its representation on the ADHS/DBHS Executive Team as well as the Senior Leadership Team, informs key leadership on relevant issues.

Who We Are

Kathy Bashor, Office of Individual and Family Affairs Manager

Kathy serves as Manager of the Office of Individual and Family Affairs at the Arizona Department of Health Services-Division of Behavioral Health Services. She earned a Master of Counseling degree from Arizona State University and holds a B.S. in Sociology from the University of Kentucky. She is a Certified Practitioner Trainer on Readiness Assessment - Psychiatric Rehabilitation Model through Boston University and is trained in Critical Incident Stress Management-Group Crisis Intervention.

She is the founder of Arizona Dialogues, which is designed to reduce stigma and increase community inclusion of persons having behavioral health challenges and is co-chair of the Arizona Stigma Reduction Initiative.

Kathy is a staunch advocate of peer and family-driven care in the behavioral health system. Her can-do spirit has resulted in the strengthening of peer and family voice, assess to care, and choice in services throughout the behavioral health system.

Kathy has presented at numerous state and national conferences, has had numerous papers on Stigma published in journals, and is a recognized national, community, and peer leader.

Susan Junck, Healthcare Advocacy Coordinator

Susan Junck serves as the Healthcare Advocacy Coordinator at the Arizona Department of Health Services, Division of Behavioral Health, Office of Individual and Family Affairs. Susan has been involved with the behavioral health community for over a decade serving as an advocate, manager of family support, human rights liaison, family psychoeducation facilitator, mother of a young man with a serious mental illness and active volunteer with NAMI (National Alliance on Mental illness) where she has helped hundreds of families who have been affected by mental illness. Susan is a past president for NAMI Southeast Valley, current Advisor for NAMI Valley of the Sun, NAMI Family-to-Family teacher/trainer and family support group facilitator. Susan holds a bachelor’s degree in psychology and paralegal certification. Susan is also co-author on a book chapter on stigma.

Chaz Longwell, Recovery & Resiliency Programs Coordinator

Chaz Longwell is the Recovery & Resiliency Programs Coordinator for the state of Arizona. Since 2012 he has overseen the policies and procedures guiding Arizona’s Medicaid-Reimbursable peer support programs. He facilitates the Arizona Stigma Reduction Initiative: a grass-roots movement using new, evidence-based stigma reduction strategies to succeed in places other initiatives have not.

He had previously been employed in public relations, event coordination and program development in the non-profit sector, before coming into the behavioral health field on a dare by his therapist.

Mr. Longwell is a graduate of Arizona State University with a degree in Sociology.

Carol McDermott, Community Resource Coordinator

Prior to retirement in 2005 Carol worked as a Research Nutritionist with the University of Arizona on the nationwide Women’s Health Initiative. She holds B.S. and M.S. degrees in Nutrition and Statistics from Rutgers University and the University of Maryland . Carol previously served as a commissioned officer in the US Public Health Service at the NIH Clinical Center in Bethesda, MD and later did contract work for the US Indian Health Service at Keams Canyon Hospital on the Hopi Reservation in northern Arizona

Carol and her husband have four adult children, two of whom have received behavioral health services through Mercy Maricopa Integrated Care and one grandson who receives services through the Children’s System. She has been an advocate for family members for more than 20 years. Carol served on the NAMI Phoenix Board of Directors for S years, the last two as President. She presently serves on the Boards of Directors of Mercy Maricopa Integrated Care, the Family Involvement Center, and the Arizona Peer and Family Coalition. Carol is a State Trainer and Teacher of the NAMI Basics education course and a strong advocate of early identification and early intervention in the treatment of mental illnesses to decrease the degree of impairment. She has great admiration for those working to continually improve systems of care.

Robbie Preston, SAMHSA Prevention Fellow

Robbie Preston is the SAMHSA/CSAP Prevention Fellow for Arizona during the 2014-2016 term. He began the Fellowship Program at Arizona Department of Behavioral Health Services (DBHS) within the Systems of Care Bureau before transferring to the Office of Individual and Family Affairs. His academic background is in social and health science from Arizona State University. After earning a Masters of Healthcare Innovation, he managed a local outpatient behavioral health clinic focused on adolescent mental health, substance abuse, and family reunification counseling services. Robbie is currently pursuing a doctoral degree in Behavioral Health (DBH) at ASU with special focus on integration of behavioral and physical healthcare delivery systems. Based on personal and professional experiences within Arizona’s substance abuse recovery community, he offers a great passion for healthcare quality improvements realized through pursuit ofTriple-Aim goals.

Dawn McReynolds, Lead Facilitator Deaf Advisory Group

Dawn’s work has focused on women in the adult behavioral health/disabled community and those in crisis for over 20 years. She transitioned from working for a non-profit organization to founding one in 2003 -Aurora Women’s Center, Inc., a crisis resource center for women in Michigan. Dawn has served on many community boards, including founding a coalition in Indiana for local businesses, churches, human service agencies and non-profits. She has worked extensively with both families and their addicted loved ones in substance abuse services and most recently travels throughout Arizona to provide training to provider behavioral health agencies and Peer-Run Organizations. Dawn brings extensive knowledge of the non-profit sector as well as the behavioral health arena to the Office of Individual & Family Affairs

“In the beginning we talk together, we enter a change process by staying together and we find success by working together.”

Debra Jorgensen, Volunteer Advocate

Debra Jorgensen brings personal experience in trauma informed recovery to the organization as well as the role of primary natural support to both family members and friends who have, or have had, behavioral health and/or addiction challenges, and is a proud parent of two adult children who vote and are active in their respective communities.

She has 15 years of experience in executive management of Peer Run Organizations, which includes responsibility for program development, contract compliance, billing, human resources, payroll, supervision and training. Deb has also been on the front lines in Arizona as both a case manager and peer/family support specialist. She owned and operated Solutions On Living, Inc., a 42-bed residential peer-run program for addiction recovery. In 2013, Deb brought internationally acclaimed Stand Up for Mental Health to Arizona, a program to reduce stigma through stand-up comedy and laughter.

Among her professional accomplishments are:

  • Peer Support Specialist -Arizona Certification
  • Intentional Peer Support Trainer -National Certification
  • Family Support Navigator-Cenpatico Certification
  • Arizona Dialogues -Facilitator
  • Arizona Peer & Family Coalition -Member

Get involved!! Would you like to receive more information??
Email us or call us toll free at 1-800-867-5808.

Additional Resources

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National and Local Behavioral Health Organizations

For Children & Families

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