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Performance Improvement Initiatives
Through data collection and quality management activities, ADHS identifies
areas in which to focus performance improvement efforts.
Performance Improvement Projects
ADHS has identified the need to implement several performance improvement
projects to target specific areas for improvement. Project topics are
determined through the use of data collection and analysis and include both
clinical and non-clinical topics. Projects are considered complete when a year
of sustainable improvement has been demonstrated.
Current project topics include:
- Child and Family Team Performance Improvement Project Proposal
- Recovery through supported Employment Performance Improvement Project
Click here to access the ADHS/DBHS
Practice Protocols webpage.
Click here to access current and previous
ADHS/DBHS Performance Improvement Project Reports.
Performance Measures
ADHS provides oversight of Contractor activities
by establishing measures with benchmarks for performance. The following
performance measures have been established to evaluate the quality of the care
provided to Title XIX/XXI consumers:
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Access to Care/Appointment
Availability
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Coordination of care with acute
Contractors/PCPs
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Sufficiency of assessments
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Consumer/family involvement
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Cultural competency
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Appropriateness of services
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Informed consent
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Quality clinical outcomes
Click here to access the ADHS/DBHS
Performance Improvement Specifications Manual.
Click here to access
ADHS/DBHS Performance Improvement Quarterly Reports.
Annual Consumer Survey
On an annual basis, ADHS participates in the
MHSIP consumer survey to determine consumer satisfaction related to the
behavioral health system. Results are analyzed and compared to other monitoring
mechanisms to identify areas for improvement.
Click here to access the ADHS/DBHS 2007 Consumer Survey.
Outcome Measures
ADHS currently collects data related to outcomes for the behavioral health recipients
through its demographic data system. Current outcome measures include:
- Educational status
- Employment status
- Substance use
- Living situation
- Criminal justice involvement
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