Division of Behavioral Health Services
Policy and Procedures Manual
Welcome to the New DBHS Policy and Procedures Manual. Please note that the site is still under transition. For additional assistance please contact the BHS Policy Unit. Please see our Policy Clarification Memorandums form supplementary information.
Chapter 1800: Grievance System and Member Rights
- 1801: Title XIX/XXI Notice and Appeal Requirements (Effective Date 07/01/12)
- 1802: Complaint Resolution (Effective Date 10/15/12)
- 1803: Conduct of Investigations Concerning Persons with Serious Mental Illness (Effective Date 08/15/13)
- 1804: Notice and Appeal Requirements (SMI and Non-SMI/Non-Title XIX/XXI) (Effective Date 08/15/13)
- 1805: Contractor and Provider Claims Disputes (Effective Date 07/01/12)
- 1806: Disclosure of Confidential Information to Human Rights Committees (Effective Date 08/15/08)
Note: Information provided in PDF files.