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Arizona Medical Marijuana Program

FAQs – Online Applications

  • Hundreds of dispensary registration certificate applications came in during the application period. ADHS anticipates awarding certificates in early August 2012.
  • More than 25 people testified at the public comment session about adding debilitating conditions. You can watch the sessions if you missed them. We will also post the comments we received from the online tool as soon as possible. A decision on adding conditions is expected in July 2012.

Use the links below to find answers to some of the most frequently asked questions about the Arizona Medical Marijuana Program. This is a developing program, so there may be things referenced in the FAQs that are not available yet. We suggest you bookmark this site and check back periodically to find the information you need.

General  |  Cultivation  |  Cities and Towns  |  Dispensaries  |  Physicians

Qualifying Patients  |  Designated Caregivers  |  Online Applications  |  Renewal Information

Note: The information provided here is intended to provide general guidance and is just a supplement to the final rules and existing Arizona statutes governing the Arizona Medical Marijuana Program. For specific sections of the rules that pertain to these FAQs, search the term(s) using the links below:

Arizona Medical Marijuana Rules  |  Medical Marijuana Act AZ Statutes

Online Applications

Get answers to online application-related questions below or download all the Online Application FAQs.PDF


OA01: The application is timing out when I press "Submit" after the first group of questions, after uploading, or before being prompted to pay.
If the application is timing out saying "Session Expired" at any of these points, try completely closing your internet browser (not just the tab), and open a new session of Internet Explorer, Firefox, or Safari, whichever browser you are using. Try to complete the application again.

If that still doesn't work, try clearing your browser's cache. Get more information about clearing your cache.

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OA02: Nothing happens when I click on the 'Save' button after entering all the data.
It is possible that there is actually a data entry validation error on one of the fields. Please carefully scan all the fields to make sure there are no data validation error messages. For example, sometimes a user can type '5/3/1960' for date of birth. The system expects it in the "MM/DD/YYYY" format, i.e. 05/03/1960. There will be an error message displayed in red next to the date of birth field, or whatever fields the information is not entered correctly.

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OA03: I am not able to upload my documents.
Each document has a maximum size limit of 2 MB. To determine the size of a document (or file) right-click on the appropriate file icon in Windows Explorer and in the context-sensitive menu that pops up, left-click on 'Properties' (on the Mac, right-click on the file icon and then left-click on 'Get Info').

NOTE: All photos must be in one of the formats specified in the application instructions. Check out this step-by-step guide to re-sizing a photo; it shows you how to use a free, Web-based program to edit images.

If you have assured your files are the correct size and are still having issues, be sure you are uploading your documents one at a time. Click "Browse" and choose the document to upload, then click "Upload." After that has completed move to the next one, repeating that process until all are uploaded. These files cannot all be uploaded at once.

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OA04: My image is larger than 2 MB, how do I reduce it?
Please check out this step-by-step guide to re-sizing a photo; it shows you how to use a free, Web-based program to edit images.

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OA05: How can I check the status of my application?
  1. Go to the Arizona Medical Marijuana web site at www.azdhs.gov/medicalmarijuana.
  2. Click on Adult Patient.
  3. Click on Adult Patient Online Application.
  4. Click on I Agree of the Use Agreement.
  5. Click on Check Status.
  6. You will be asked to enter your application ID.
  7. Once you have successfully entered the application identification number, you will be able to view the status of your application.
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OA06: My re-submission link does not come up. Nothing happens.
Every Request for Information or Notice of Deficiencies recipient will receive an email listing what is missing or unacceptable in their original application. That email will give the applicant one chance to re-submit. The re-submission link is only closed if the re-submission is successful or it expired after the 10 or 30 working days from the date it was generated.

An applicant can only resubmit once using a given re-submission link, assuming they complete the initial process successfully. Please repeat the process if you did not complete a re-submission and it has not reached the expiration date for the link.

Three instances that will leave the link open, therefore giving the user an opportunity to re-submit:
  1. If the link is clicked and nothing else is done, the link will stay open. If the search process is done but the applicant does not complete the re-submission process, the link will also stay open.
  2. If the applicant does not complete the re-submission process because of a system problem.
  3. If the process is stopped before the applicant submits the information, the link will stay open.
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OA07: The system does not find my application when I search in the re-submission search page.
It is critical to use the exact same information in the search for re-submission as entered in the original application. Please refer to the PDF of the original application that you should have saved or printed upon completion. If there are spelling or date errors in your original application you must enter the information exactly as it is displayed on that application (even if the information is incorrect) when trying to access your application for a re-submit. There will be a place online later to fix errors in your information.

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OA08: How do I make a change to my application that has already been approved?
If you have already been approved for a Medical Marijuana card and would like to make a change to your status (including being "Approved to Cultivate" or adding a "Designated Caregiver") you will need to complete a Change Form. The Change Form is available online at https://medicalmarijuana.azdhs.gov. Instructions for the change form can be found here. It is highly recommended that you read the instructions prior to filling out the form. Change forms will be processed free of charge up until July 30th, 2011. After July 30th, the normal $10 fee for changes to an approved application will be implemented.

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OA09: I have received my temporary card in the mail and it says it expires on June 1, 2011. Is this wrong? Am I going to have to pay again?
The temporary card you received will expire on June 1 and at that time you will either receive another temporary card or your permanent card. Your certification is valid for one year from the day you were approved, you will not have to pay again until one year is past, if you wish to renew at that time.

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OA10: I selected the box that said I wish to cultivate but when I received my card it said "Not Approved to Cultivate." Why did this happen and how do I fix it?
There was a time period in which the cards were misprinted and went out with incorrect information. If you feel like this may have happened to you please contact the department via the Live Support on www.azdhs.gov/medicalmarijuana. However, if the erroneous information is due to not accurately filling out your application, you will have to complete a change form when they are available and pay $10 to have your status changed.

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OA11: I already paid $150 at a convention, clinic, etc., but the application online is asking me to pay again. Why am I being charged twice?
The Arizona Department of Health Services only requires you to pay the application fee online. Any other fees you pay to vendors willing to assist you with your application, certify you, etc., are not affiliated with the payment required by ADHS.

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