Office for Children with Special Health Care Needs: CRS Regional Contractors Policy and Procedures Manual

Children's Rehabilitative Services

CRS Regional Contractors Policy and Procedures Manual

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Children's Rehabilitative Services follows written policies to manage the program. Below are specific policy chapters in PDF format. In order to view, Adobe Acrobat Reader is required.

CRS Regional Contractors Policy and Procedures Manual [PDF 1.8MB] updated 4/9/08

Table of Contents [PDF 125K] 10-09-07
Chapter 10 Administration [PDF 134K] 6-25-08
Chapter 20 Enrollment Requirements [PDF 430K] 04-09-08
- Assignment of Benefits Agreement English [PDF 21K] 11-02-06
- Assignment of Benefits Agreement Spanish [PDF 20K] 11-02-06
- CRS Member Pay Responsibility FPL Worksheet [XLS. 49K]
- CRS TAD [PDF 87K] 6-26-07
- Pay Agreement for Non AHCCCS Spanish [PDF 22K] 11-02-06
- Payment Agreement for Non AHCCCS English [PDF 21K] 11-02-06
Chapter 30 Covered and Excluded Conditions [PDF 36K]
Chapter 40 CRS Services [PDF 98K]
Chapter 50 Standards for Payment [PDF 211K]

Overpayment/Underpayment Log [XLS 18K]
Claims Training Log [XLS 22K]
Denials/Appeals/Claims/Hearings Log [XLS 30K]
Paid Claims to Encounters Report Template [XLS 27K]
Deleted Encounters [XLS 18K]
Claims Accuracy Template [XLS 26K]

Chapter 60 Grievance and Appeals [PDF 264K]
- Letter #1 Non-quality of care grievance acknowledgement [PDF 106K]
- Letter #2 Non-quality of care grievance resolution [PDF 103K]
- Letter #3 Appeal acknowledgement [PDF 83K]
- Letter #4 Request for extension [PDF 86K]
- Letter #5 Notice of appeal resolution [PDF 112K]
- Letter #6 Notice of Decision to ALTCS/Program Contractor [PDF 124K]
- Quality of Care Concern Severity Levels [PDF 134K]
Chapter 70 Records [PDF 111K]
Chapter 80 Program Oversight [PDF 578K] 12-4-07
- 1-Quality of Care Acknowledgement Letter [PDF 184K]
- 2-Quality of Care Resolution Letter [PDF 161K]
- 3-Quality of Care Severity Levels [PDF 183K]
- 4-Quality of Care Categories [PDF 125K]
- 5-Notice of Action [PDF 22K]
- 6-Notification of Extension for Service Authorization Timeframe (English & Spanish) [PDF 160K]
- 7-Notice to ALTCS/Acute Care Contractor of Non-Coverage by Children’s Rehabilitative Services (English & Spanish) [PDF 141K]
- 8-Notice of Decision by CRS on ALTCS/Acute Care Contractor Request for Review (English & Spanish) [PDF 176K]
- 9-Notice to AHCCCS Health Plan/Program Contractor of Non-Coverage by Children’s Rehabilitative Services (English & Spanish) [PDF 140K]
- 10-Notification of Extension for Referral to ALTCS/Acute Care Contractor (English & Spanish) [PDF 140K]

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